Careers

Please see our current job vacancies below

Customer Service Representatives

As a  customer service representative, or you  will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

RESPONSIBILITIES

  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

REQUIREMENTS

  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school degree.

HOW TO APPLY

Simply send your CV and cover letter to support@gaysplus.co

  • The Gays+ brand empowers gay men around the world.

    Empowering gay men

    Being gay is something you should be proud of. We proudly package and ship our wide range of apparel and accessories every single day.

  • We give back to the community however we can.

    Giving back to the community

    We donate a portion of every purchase to LGBTQ+ causes around the world.

  • One decade of trust from our customers. Gays+ was founded in 2012.

    One decade of trust from our customers

    Founded in 2012, the Gays+ brand has touched hundreds of millions of people, and hundreds of thousands of people have ordered our products and services.

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Gays+ exists to push the gay community forward.

From our apparel and accessories lines to our IBO program, advertising services and adult lines, Gays+ has unmatched knowledge and experience as a leader in the gay community.

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Throughout the years, we have served tens of thousands of customers with LGBTQ+ products and services. This year, we will be expanding the Gays+ brand to include hundreds of new and exciting products. Learn more.

Gays+ is world's biggest and best way to shop for gay-related products delivered right to your door, with our top 10 markets being United States, Canada, Australia, United Kingdom, Mexico, South Korea, Spain, France, Norway and Germany.

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    Sell quality products that people use everyday. Set your own pace to earn extra income.

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