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Packaging & shipping

FREE SHIPPING

We offer 100% free shipping on all orders. Shipping usually takes only 7-20 days and arrives in discreet brown or white packaging with no logos, marketing or obvious packaging. The statement on your card will also be discreet, with the billing reference GSTORE* for maximum purchase privacy.

HOW LONG DOES IT TAKE?

Our Standard Free Shipping option usually takes 7-20 days to arrive at your doorstep. If inventory is low in our warehouse or we are out of stock, please allow up to 40 days.

Our Express Shipping option usually takes 3-14 days to arrive at your doorstep - and costs an extra $25. If inventory is low in our warehouse or we are out of stock, please allow up to 21 days. If your item takes longer than 21 days to ship, we will refund the cost of Express Shipping directly to your chosen payment method on request.

WHICH DELIVERY SERVICES DO YOU USE?

Our items are delivered by either USPS, UPS, DHL or FedEx. If none of these companies deliver to your country or address, we will work with your local shipping company. We have delivered thousands of products to almost every city on Earth and have most probably made successful deliveries near you before.

IF I ORDER MORE THAN ONE ITEM, WILL EVERYTHING ARRIVE AT THE SAME TIME?

In the past, we have delivered multiple items all in one package to our customers. After a lot of feedback, we heard loud and clear from our customers that they want their deliveries to be as discreet and as small as possible. So we have instead opted to send each item individually in 100% plain packaging for the most discreet shipping experience on the market. Items will arrive separately over the course of a few weeks, and will often be labeled as “phone case”, or something that sounds convincing for the packages size. We have heard great feedback from our customers about our small discreet packaging system and can guarantee no one will know what your package is except you.

I DON'T WANT PEOPLE TO KNOW I ORDERED THIS, WILL IT COME IN A DISCREET PACKAGE?

Yes, it will come in 100% discreet, unlabelled packaging with no marketing or logos anywhere. We will often mark our deliveries as a “phone case”, “headphones” or other similar sized products for your maximum privacy. We guarantee no one will know what your package is except you.

DO I HAVE TO SIGN FOR MY ORDER?

No, you do not have to sign for your order. If you are out at work or not at home, we instruct our delivery men to leave the unlabelled package on your doorstep. Because of it’s discreet packaging, it is impossible to know what is inside the bag. Let us know after your purchase if you wish to have specific delivery instructions!

Where we ship to

WHERE DO YOUR PRODUCTS SHIP TO:

Here is a list of all the countries and regions we can currently ship to...

72 countries or regions:

United States, United Kingdom, Canada, Australia, New Zealand,Japan, South Korea, Russia, Mexico,Indonesia, Colombia, Peru, Chile, South Africa, Argentina, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine and Vatican City.

WHERE CAN'T YOU SHIP TO?

Right now, Gays+ cannot deliver to the following countries or regions:

164 countries or regions:

Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, India, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Philippines, Pitcairn Islands, Qatar, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

We cannot ship to these countries or regions for a variety of reasons. Either because shipping to these countries is prohibitively expensive, or because they do not allow homosexual activity or the sale of sex toys. We are working hard to expand our products and services to more countries. Please contact us if you believe we have made a mistake.

Payment & currencies

I'M HAVING TROUBLE MAKING A PAYMENT. WHAT DO I DO?

A small percentage of our customers have issues with their credit cards on our store. It is usually due to a mismatch in your personal information, like your name, postal address or post code. Make sure you use your real information on Gays+ Store.

However, it can also sometimes be due to cross-border restrictions imposed by banks. Since our business is based in New Zealand, some banks will automatically block your payment to "protect" you. Here are some solutions that may help fix the issue:

Try using a different credit card.
Most banks do not impose these cross-border payment restrictions, so try using another card, especially if you have a card that is issued by a different bank.

Try paying with PayPal.
You do not need an account to pay with PayPal. PayPal is known for being more relaxed when it comes to cross-border payments. Try clicking on the "Pay with PayPal" option during checkout. You do not need an account to pay with PayPal.

Try contacting your bank.
If you are trying to make a purchase but your card won't let you, try contacting your bank by email, phone or chat support. They can help you remove any blocks or issues that may be stopping your payment.

I WANT TO PAY CASH. HOW CAN I DO THIS?

Unfortunately we cannot accept cash payment, as our business is located and operated from Australia. If you are in Australia and wish to pay in cash, please get in touch with our friendly team and we can make this work for you. If you’re located overseas, our only accepted payment methods are Visa, MasterCard, American Express or PayPal.

I DON'T HAVE A CREDIT/DEBIT CARD OR PAYPAL ACCOUNT. HOW CAN I PURCHASE FROM YOU?

As mentioned before, the only methods we accept on our online store is Visa, MasterCard, American Express and PayPal. If you wish to pay in another means, please get in touch with our friendly team and we can see what we can do for you.

INTERNATIONAL CURRENIES & PAYMENT

Gays+ Store is thrilled to provide 15+ currencies for our customers to choose from. 

If you are not in the United States, rest assured that we will always take out the converted amount from your bank account using the latest exchange rates to avoid expensive bank fees and charges.

On our store, we offer our customers a choice of United States dollars, Canadian dollars, Australian dollars, Great Britain pound sterling, Euros, Mexican pesos, South Korean won, Norwegian krone, Swedish krona, Peru sol, Japanese yen, Swiss francs, New Zealand dollars, Russian rubles and Chilean pesos. We provide these currency options to give our international customers a better idea of how much our products and services will cost them in their respective countries.

While we have worked hard to provide a vast array of currencies for our customers, it's important to note that Gays+ Store can actually process payments in every currency (even ones not mentioned above). Therefore, if you don't see your currency on the list, we recommend using a currency converter like XE to estimate the price of our products. Otherwise, please contact us and we will endeavour to add your currency to our list of supported currencies.

HOW ARE YOUR PRICES SO LOW?

We buy in bulk direct from manufacturers and pass those savings on to you. We also add the price of shipping onto each item to ensure free shipping on all orders. Both of these combine to make us one of the absolute cheapest destinations for adult male toys, clothing and accessories anywhere.

DO YOU HAVE A PHYSICAL STORE?

We do not have a physical store, apart from our shipping-only warehouses located in Canada, USA, Australia and China.

Refunds & exchanges

CAN I GET MY MONEY BACK IF MY ORDER DOESN'T ARRIVE?

Yes, we will provide a full refund if your item doesn’t arrive within 8 weeks. If we can, we will try to fix the issue before supplying a refund, because we always want our customers to be happy.

WHAT IF I DON'T LIKE MY PURCHASE - CAN I GET MY MONEY BACK?

If you don’t like your item once it arrives, you get can your money back with our easy 30-day returns and refunds policy. You will however need to pay for shipping to Australia, our main store. Once we receive the item and check to make sure it does not have any damage or use, we can then supply a refund free of charge.

Track your order

HOW DO I TRACK MY ORDER?

We supply every customer with their tracking code within 1-4 business days of ordering. This will be delivered to your email inbox, so please ensure you supply us with a valid email address.

Once you receive your tracking code, you can track your item(s) on our shipping partners Parcels website. You can also install the Parcels app on Android or iOS. 

If you have not yet received your tracking code for your order, please check your Junk and Spam folders. If you still can't find your orders tracking code, please get in touch with our friendly team and we will be more than happy to supply you with your tracking number. 

Update your order

HOW DO I UPDATE MY ORDER?

Thank you for purchasing from Gays+ Store. To update your order, simply contact us here within 48 hours of making your purchase. In most cases, your information can be updated easily by our friendly customer support team.

Contact customer support

Click here to contact our friendly customer support team. Additionally, you can also use our live chat feature located on the bottom right of your screen.

Frequently Asked Questions

Our shipping policy

We offer 100% free shipping on all orders. Shipping usually takes only 7-20 days and arrives in discreet brown or white packaging with no logos, marketing or obvious packaging. The statement on your card will also be discreet, with the billing reference GSTORE* for maximum purchase privacy. Learn more.

How long will my items take to ship?

  • Our Standard Free Shipping option usually takes 7-20 days to arrive at your doorstep. If inventory is low in our warehouse or we are out of stock, please allow up to 40 days. 
  • Our Express Shipping option usually takes 3-14 days to arrive at your doorstep - and costs an extra $25. If inventory is low in our warehouse or we are out of stock, please allow up to 21 days. If your item takes longer than 21 days to ship, we will refund the cost of Express Shipping directly to your chosen payment method on request.

Learn more about which countries we can ship to.

How can I track my item?

We supply every customer with their tracking code within 1-4 business days of ordering. This will be delivered to your email inbox, so please ensure you supply us with a valid email address.

Once you receive your tracking code, you can track your item(s) on our shipping partners Parcels website. You can also install the Parcels app on Android or iOS. 

If you have not yet received your tracking code for your order, please check your Junk and Spam folders. If you still can't find your orders tracking code, please get in touch with our friendly team and we will be more than happy to supply you with your tracking number. 

What postal delivery service do you use?

Our items are delivered by either USPS, UPS, DHL or FedEx. If none of these companies deliver to your country or address, we will work with your local shipping company. We have delivered thousands of products to almost every city on Earth and have most probably made successful deliveries near you before.

I'm having trouble making a payment. What do I do?

A small percentage of our customers have issues with their credit cards on our store. It is usually due to a mismatch in your personal information, like your name, postal address or post code. Make sure you use your real information on Gays+ Store.

However, it can also sometimes be due to cross-border restrictions imposed by banks. Since our business is based in New Zealand, some banks will automatically block your payment to "protect" you. Here are some solutions that may help fix the issue:

Try using a different credit card.
Most banks do not impose these cross-border payment restrictions, so try using another card, especially if you have a card that is issued by a different bank.

Try paying with PayPal.
You do not need an account to pay with PayPal. PayPal is known for being more relaxed when it comes to cross-border payments. Try clicking on the "Pay with PayPal" option during checkout. You do not need an account to pay with PayPal.

Try contacting your bank.
If you are trying to make a purchase but your card won't let you, try contacting your bank by email, phone or chat support. They can help you remove any blocks or issues that may be stopping your payment.

Where do your products ship to?

Here is a list of all the countries and regions we can currently ship to...

195 countries or regions:
United States, Canada, United Kingdom, Australia, New Zealand, Japan, South Korea, Mexico,  Spain,  Brazil, Russia, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City, Indonesia, South Africa, Argentina, Chile, Colombia, Peru, India, Maldives, Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Bolivia, Caribbean Netherlands, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, French Southern Territories, South Georgia & South Sandwich Islands 

Where can't you ship to?

Right now, Gays+ cannot deliver to the following countries or regions:

41 countries or regions:
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen

We cannot ship to these countries or regions for a variety of reasons. Either because shipping to these countries is prohibitively expensive, or because they do not allow homosexual activity or the sale of sex toys. We are working hard to expand our products and services to more countries. Please contact us if you believe we have made a mistake.

If I order more than one item, will everything arrive at the same time?

In the past, we have delivered multiple items all in one package to our customers. After a lot of feedback, we heard loud and clear from our customers that they want their deliveries to be as discreet and as small as possible. So we have instead opted to send each item individually in 100% plain packaging for the most discreet shipping experience on the market. Items will arrive separately over the course of a few weeks, and will often be labeled as “phone case”, or something that sounds convincing for the packages size. We have heard great feedback from our customers about our small discreet packaging system and can guarantee no one will know what your package is except you.

I don’t want [friend, family, partner] to know I ordered this, will it come in a discreet package?

Yes, it will come in 100% discreet, unlabelled packaging with no marketing or logos anywhere. We will often mark our deliveries as a “phone case”, “headphones” or other similar sized products for your maximum privacy. We guarantee no one will know what your package is except you.

Do I have to sign for my order?

No, you do not have to sign for your order. If you are out at work or not at home, we instruct our delivery men to leave the unlabelled package on your doorstep. Because of it’s discreet packaging, it is impossible to know what is inside the bag. Let us know after your purchase if you wish to have specific delivery instructions!

Can I get my money back if my item doesn’t arrive?

Yes, we will provide a full refund if your item doesn’t arrive within 8 weeks. If we can, we will try to fix the issue before supplying a refund, because we always want our customers to be happy.

What if I don’t like my purchase - can I get my money back?

If you don’t like your item once it arrives, you get can your money back with our easy 30-day returns and refunds policy. You will however need to pay for shipping to Australia, our main store. Once we receive the item and check to make sure it does not have any damage or use, we can then supply a refund free of charge.

How do you get your prices so low?

We buy in bulk direct from manufacturers and pass those savings on to you. We also add the price of shipping onto each item to ensure free shipping on all orders. Both of these combine to make us one of the absolute cheapest destinations for adult male toys, clothing and accessories anywhere.

I want to pay in cash. How can I do this?

Unfortunately we cannot accept cash payment, as our business is located and operated from Australia. If you are in Australia and wish to pay in cash, please get in touch with our friendly team and we can make this work for you. If you’re located overseas, our only accepted payment methods are Visa, MasterCard, American Express or PayPal.

I don’t have a credit/debit card or PayPal account. How can I purchase from you?

As mentioned before, the only methods we accept on our online store is Visa, MasterCard, American Express and PayPal. If you wish to pay in another means, please get in touch with our friendly team and we can see what we can do for you.

Do you have any physical stores that I can see the product before I buy?

We do not have a physical store, apart from our shipping-only warehouses located in Canada, USA, Australia and China.

International currencies & payment

Gays+ Store is thrilled to provide 15+ currencies for our customers to choose from. 

If you are not in the United States, rest assured that we will always take out the converted amount from your bank account using the latest exchange rates to avoid expensive bank fees and charges.

On our store, we offer our customers a choice of United States dollars, Canadian dollars, Australian dollars, Great Britain pound sterling, Euros, Mexican pesos, South Korean won, Norwegian krone, Swedish krona, Peru sol, Japanese yen, Swiss francs, New Zealand dollars, Russian rubles and Chilean pesos. We provide these currency options to give our international customers a better idea of how much our products and services will cost them in their respective countries.

While we have worked hard to provide a vast array of currencies for our customers, it's important to note that Gays+ Store can actually process payments in every currency (even ones not mentioned above). Therefore, if you don't see your currency on the list, we recommend using a currency converter like XE to estimate the price of our products. Otherwise, please contact us and we will endeavour to add your currency to our list of supported currencies.

  • The Gays+ brand empowers gay men around the world.

    Empowering gay men

    Being gay is something you should be proud of. We proudly package and ship our wide range of apparel and accessories every single day.

  • We give back to the community however we can.

    Giving back to the community

    We donate a portion of every purchase to LGBTQ+ causes around the world.

  • One decade of trust from our customers. Gays+ was founded in 2012.

    One decade of trust from our customers

    Founded in 2012, the Gays+ brand has touched hundreds of millions of people, and hundreds of thousands of people have ordered our products and services.

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Two men holdings hands on top of a gay pride flag

Gays+ exists to push the gay community forward.

From our apparel and accessories lines to our IBO program, advertising services and adult lines, Gays+ has unmatched knowledge and experience as a leader in the gay community.

Learn more

Throughout the years, we have served tens of thousands of customers with LGBTQ+ products and services. This year, we will be expanding the Gays+ brand to include hundreds of new and exciting products. Learn more.

Gays+ is world's biggest and best way to shop for gay-related products delivered right to your door, with our top 10 markets being United States, Canada, Australia, United Kingdom, Mexico, South Korea, Spain, France, Norway and Germany.

  • Gay apparel, products and accessories

    Gay Apparel, Products & Accessories

    We provide men with the biggest and best range of clothing, shoes, jewellery, accessories & more.

    Shop now 
  • Gay website and social media advertising and promotion services

    Gays+ Advertising Services

    Our advertising division can get your product, content or service in front of up to 1 million gay men worldwide.

    See pricing 
  • Start a gay business with Gays+

    Independant Business Owners (IBOs)

    Sell quality products that people use everyday. Set your own pace to earn extra income.

    Learn more 
  • We have the world's best range of gay sex toys and accessories.

    Gay Adult Products & Accessories

    Gays+ sells over a hundred brilliant adult products and sex toys just for gay men.

    Shop now 
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