Frequently Asked Questions
We offer 100% free shipping on all orders. Shipping usually takes only 14-28 days and arrives in discreet brown or white packaging with no logos, marketing or obvious packaging. The statement on your card will also be discreet, with the billing reference GSTORE* for maximum purchase privacy. Learn more.
How long will my items take to ship?
- Our Standard Free Shipping option usually takes 14-28 days to arrive at your doorstep. If inventory is low in our warehouse or we are out of stock, please allow up to 40 days.
- Our Express Shipping option usually takes 3-14 days to arrive at your doorstep - and costs an extra $25. If inventory is low in our warehouse or we are out of stock, please allow up to 21 days. If your item takes longer than 21 days to ship, we will refund the cost of Express Shipping directly to your chosen payment method on request.
How can I track my item?
We supply every customer with their tracking code within 1-3 business days of ordering. This will be delivered to your email inbox, so please ensure you supply us with a valid email address.
Once you receive your tracking code, you can track your item(s) on our shipping partners Parcels website. You can also install the Parcels app on Android or iOS.
If you have not yet received your tracking code for your order, please check your Junk and Spam folders. If you still can't find your orders tracking code, please get in touch with our friendly team and we will be more than happy to supply you with your tracking number.
What postal delivery service do you use?
Our items are delivered by either USPS, UPS, DHL or FedEx. If none of these companies deliver to your country or address, we will work with your local shipping company. We have delivered thousands of products to almost every city on Earth and have most probably made successful deliveries near you before.
Where do your products ship to?
Here is a list of all the countries and regions we can currently ship to...
68 countries or regions:
Where can't you ship to?
Right now, Gays+ cannot deliver to the following countries or regions:
169 countries or regions:
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, India, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
We cannot ship to these countries or regions for a variety of reasons. Either because shipping is prohibitively expensive, or because they do not allow the sale of sex toys or homosexual activity. We are working hard to expand our products and services to more countries. Please contact us if you believe we have made a mistake.
If I order more than one item, will everything arrive at the same time?
In the past, we have delivered multiple items all in one package to our customers. After a lot of feedback, we heard loud and clear from our customers that they want their deliveries to be as discreet and as small as possible. So we have instead opted to send each item individually in 100% plain packaging for the most discreet shipping experience on the market. Items will arrive separately over the course of a few weeks, and will often be labeled as “phone case”, or something that sounds convincing for the packages size. We have heard great feedback from our customers about our small discreet packaging system and can guarantee no one will know what your package is except you.
I don’t want [friend, family, partner] to know I ordered this, will it come in a discreet package?
Yes, it will come in 100% discreet, unlabelled packaging with no marketing or logos anywhere. We will often mark our deliveries as a “phone case”, “headphones” or other similar sized products for your maximum privacy. We guarantee no one will know what your package is except you.
Do I have to sign for my order?
No, you do not have to sign for your order. If you are out at work or not at home, we instruct our delivery men to leave the unlabelled package on your doorstep. Because of it’s discreet packaging, it is impossible to know what is inside the bag. Let us know after your purchase if you wish to have specific delivery instructions!
Can I get my money back if my item doesn’t arrive?
Yes, we will provide a full refund if your item doesn’t arrive within 8 weeks. If we can, we will try to fix the issue before supplying a refund, because we always want our customers to be happy.
What if I don’t like my purchase - can I get my money back?
If you don’t like your item once it arrives, you get can your money back with our easy 30-day returns and refunds policy. You will however need to pay for shipping to Australia, our main store. Once we receive the item and check to make sure it does not have any damage or use, we can then supply a refund free of charge.
How do you get your prices so low?
We buy in bulk direct from manufacturers and pass those savings on to you. We also add the price of shipping onto each item to ensure free shipping on all orders. Both of these combine to make us one of the absolute cheapest destinations for adult male toys, clothing and accessories anywhere.
I want to pay in cash. How can I do this?
Unfortunately we cannot accept cash payment, as our business is located and operated from Australia. If you are in Australia and wish to pay in cash, please get in touch with our friendly team and we can make this work for you. If you’re located overseas, our only accepted payment methods are Visa, MasterCard, American Express or PayPal.
I don’t have a credit/debit card or PayPal account. How can I purchase from you?
As mentioned before, the only methods we accept on our online store is Visa, MasterCard, American Express and PayPal. If you wish to pay in another means, please get in touch with our friendly team and we can see what we can do for you.
Do you have any physical stores that I can see the product before I buy?
We do not have a physical store, apart from our shipping-only warehouses located in Canada, USA, Australia and China.
My country doesn’t use US dollars. How can I pay, and how can I know how much each item costs in my local currency?
Our store accepts all currencies, even though prices listed on our store is in US dollars. You can use online converters like XE to see what our prices are in your local currency. We will always make sure to take out the converted amount from your bank account in your local currency to avoid expensive bank fees and charges.
Free international shipping
Our Free Standard Shipping takes 14-28 days for delivery.
Every order from Gays+ Store comes with ultra discreet packaging. We guarantee that nobody but you will know what is inside your package.
Secured and trusted checkout
Checkout with Visa, Mastercard, American Express, or PayPal. All transactions are SSL encrypted.
Have a question?
Let us answer it. Click here to visit our frequently asked questions and contact pages, we are more than happy to answer any questions regarding products, shipping, delivery, packaging and more!