Careers
Please see our current job vacancies below
Customer Service Representatives
As a customer service representative, or you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
RESPONSIBILITIES
-
Manage large amounts of incoming calls.
-
Generate sales leads.
-
Identify and assess customers’ needs to achieve satisfaction.
-
Build sustainable relationships and trust with customer accounts through open and interactive communication.
-
Provide accurate, valid and complete information by using the right methods/tools.
-
Meet personal/customer service team sales targets and call handling quotas
-
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-
Keep records of customer interactions, process customer accounts and file documents
-
Follow communication procedures, guidelines and policies.
-
Take the extra mile to engage customers.
REQUIREMENTS
- Proven customer support experience or experience as a client service representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school degree.
HOW TO APPLY
Simply send your CV and cover letter to support@gaysplus.co
Gays+ existe para impulsar a la comunidad gay hacia adelante.
Desde nuestras líneas de ropa y accesorios hasta nuestro programa IBO, servicios de publicidad y líneas para adultos, Gays+ tiene un conocimiento y una experiencia inigualables como líder en la comunidad gay.
A lo largo de los años, hemos servido a decenas de miles de clientes con productos y servicios LGBTQ+. Este año, expandiremos la marca Gays+ para incluir cientos de productos nuevos y emocionantes. Aprende más.
Gays+ es la forma más grande y mejor del mundo de comprar productos relacionados con homosexuales entregados directamente en su puerta, con nuestros 10 principales mercados en Estados Unidos, Canadá, Australia, Reino Unido, México, Corea del Sur, España, Francia, Noruega y Alemania.