Careers

Please see our current job vacancies below

Customer Service Representatives

As a  customer service representative, or you  will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

RESPONSIBILITIES

  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

REQUIREMENTS

  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school degree.

HOW TO APPLY

Simply send your CV and cover letter to support@gaysplus.co

  • Free international shipping

    Our Free Standard Shipping takes 14-28 days for delivery.

  • Discreet packaging

    Every order from Gays+ Store comes with ultra discreet packaging. We guarantee that nobody but you will know what is inside your package.

  • Secured and trusted checkout

    Checkout with Visa, Mastercard, American Express, or PayPal. All transactions are SSL encrypted.

Have a question?

Let us answer it. Click here to visit our frequently asked questions and contact pages, we are more than happy to answer any questions regarding products, shipping, delivery, packaging and more!

Contact us
With a wide range of products in every niche, we aim to supply every item that a gay male would need to be safe, feel sexy and (of course) improve their sex life! We scour the Internet for the absolute best deals and buy in bulk to save our customers a ton of money. Especially in first world countries like the US, Australia, New Zealand and the UK, sex toys are extremely overpriced and often low quality. We've aimed to buck the trend, delivery well-below market cost products made with high quality and durable materials Gay sex toys, gay adult toys, underwear, jockstraps, apparel and more all with FREE shipping!