Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer returns on your order. Because we are a sex toy store, we obviously cannot accept returns of items that have been used or look as though they have been used. So to be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. And please do not send your purchase back to the manufacturer, as the item must be returned to the right warehouse in order for your refund or exchange to take place. Get in touch with our friendly team to find out the correct location to send your package.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marksemail07@gmail.com and send your item to: 2 Queen Street Auckland Auckland NZ 1010.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, get in touch with our friendly team and ask for the correct address to send your package

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Free international shipping

    Our Free Standard Shipping takes 14-28 days for delivery.

  • Discreet packaging

    Every order from Gays+ Store comes with ultra discreet packaging. We guarantee that nobody but you will know what is inside your package.

  • Secured and trusted checkout

    Checkout with Visa, Mastercard, American Express, or PayPal. All transactions are SSL encrypted.

Have a question?

Let us answer it. Click here to visit our frequently asked questions and contact pages, we are more than happy to answer any questions regarding products, shipping, delivery, packaging and more!

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With a wide range of products in every niche, we aim to supply every item that a gay male would need to be safe, feel sexy and (of course) improve their sex life! We scour the Internet for the absolute best deals and buy in bulk to save our customers a ton of money. Especially in first world countries like the US, Australia, New Zealand and the UK, sex toys are extremely overpriced and often low quality. We've aimed to buck the trend, delivery well-below market cost products made with high quality and durable materials Gay sex toys, gay adult toys, underwear, jockstraps, apparel and more all with FREE shipping!