Good questions. Clear answers.

We deliver physical products to the countries and regions listed on Supported countries. Delivery availability and prices depend on the destination. Digital promo packages do not require a shipping address.

Standard shipping is free to most supported destinations. India and Guatemala have a Standard shipping charge. Use the delivery guide to see the current price and available upgrades for your country; checkout shows the total for your actual bag.

Delivery estimates vary by country and shipping service. Standard, Express and eligible US Domestic options are explained in the shipping guide, including longer timelines when inventory is low. Items in the same order may arrive separately.

Yes. Physical products are sent in plain packaging without Gays+ logos or marketing. Shipping and customs labels still include required information. We cannot control how a carrier handles or labels a package.

Use the private order link in your confirmation email. Tracking is added when the order is marked shipped, and a shipping email is sent. Check your spam folder too. To change an address or item, contact us promptly; changes may not be possible once processing or dispatch has started.

Checkout displays the payment methods currently enabled for this store. Card payments use Stripe and PayPal payments use PayPal. Wallet and guest-payment availability depends on the provider, your device and your location.

The currency is shown beside your prices and checkout total. Your bank or payment provider may convert the amount into your account currency and may charge fees. A displayed currency is not a promise of fee-free conversion.

Check your billing information and any verification request from your bank. You can try another enabled payment method or ask your bank about a declined international payment. If you are unsure whether you paid, check your private order status or contact us before starting again.

Contact us within 30 days of delivery for a change-of-mind return of an unused item in its original condition and packaging. Hygiene restrictions apply to used intimate products. Problems with faulty, damaged or incorrectly supplied products are handled separately. Read Returns & refunds for the details and your next steps.

Contact us so we can investigate. If an item has not arrived within eight weeks of ordering, you can request a full refund for the undelivered item under our non-delivery promise. Your legal rights may give you an earlier remedy.

After confirmed payment, your private order page shows a screenshot-friendly promo pass, also included in your confirmation email. DM the pass to @gays_plus on X to arrange your content and scheduling. Read your package’s deliverables before buying.

No. Our network’s 750k+ following is a combined total across three accounts, not a count of unique people reached. Results depend on the content, audience and platform. Your package defines what is delivered, not a guaranteed number of sales or followers.

Yes. One bag can hold both. Shipping is charged for the physical products only. Your promo pass becomes available after confirmed payment, while your physical products follow their delivery timeline.

You can check out as a guest and use your private email link to view the order. This website is an online store; we do not offer an in-person shopping or cash-payment checkout here.