Returns & refunds

Start with a hello.

Contact us with your order number, the item and what you need help with. For a damaged, faulty or incorrect item, a description and photos can help us investigate. We will provide the correct return instructions; do not send items to a manufacturer or an old store address.

Change of mind: 30 days from delivery.

Contact us within 30 days of receiving your item to request a change-of-mind return. The item must be unused, in its original condition and original packaging, with proof of purchase.

For hygiene reasons, used intimate products are not eligible for a change-of-mind return. This restriction does not remove your rights if a product is faulty, unsafe, not as described or otherwise fails a legal guarantee.

You pay the return postage for a change-of-mind return. The return destination may be overseas; ask us for the correct address and instructions before sending anything. Keep proof of postage and consider tracked delivery. Original delivery charges are not normally refunded for a change of mind, except where required by law.

A problem with your product.

If your item arrives damaged, is faulty or differs from what you ordered, contact us so we can assess the issue and arrange an appropriate remedy. Your rights under applicable consumer law are separate from our voluntary change-of-mind offer. The 30-day window and hygiene conditions above do not limit those rights.

An order that hasn’t arrived.

If an item has not arrived within eight weeks of ordering, you can request a full refund for that undelivered item. Contact us first so we can investigate the delivery. Longer published inventory estimates do not remove this eight-week promise. Your legal rights may provide a remedy sooner.

Paid delivery taking too long.

If Express delivery takes longer than 25 days to arrive, contact us to request a refund of the Express shipping fee. For eligible US Domestic delivery, contact us if it takes longer than 12 days from shipment. We check the order and delivery records and process an approved shipping-fee refund to the original payment method. These requests are handled by our team, not automatically.

Cancelling or changing an order.

Contact us as soon as possible. We will check whether processing or dispatch can be stopped, but cannot promise a change once work has begun. If an item is already in transit, we will explain the available options. This does not exclude any statutory cancellation or non-delivery rights.

Refunds and replacements.

We will let you know the outcome after assessing the issue or inspecting a return. Approved refunds go to the original payment method. Your bank or payment provider determines when the credit appears. If a confirmed refund is missing, check with the provider and then contact us with your order number.

If you need a replacement for a damaged or defective item, contact us first to confirm availability and the next steps. Do not send a replacement request or return directly to a supplier.

Digital promotions.

Physical-product return conditions do not apply to advertising services. If you need to change or cancel a promo, contact us before scheduling or publication. We assess the work already delivered and your applicable rights. If we cannot supply a purchased service, we will arrange a remedy for the undelivered service. See Promotion terms for how approval and delivery work.